[Canada] Payroll glitch impacts thousands of municipal employees in Ottawa

[Canada] Payroll glitch impacts thousands of municipal employees in Ottawa
26 Jan 2023

In Ottawa, an unspecified “technical issue”has affected the pay of thousands of municipal employees and Ottawa Police Service members, Ottawa Sun reports.

In a memo to Mayor Mark Sutcliffe, city council director Sharon McLaughlin said that regular payroll monitoring of the January 12 pay cycle alerted staff in the payroll, pensions and benefits department to the issue with employee deductions.

They reportedly took “immediate steps” to correct pay adjustments worth more than $50 before employees got their pay, Ms McLaughlin said in the memo released on January 24. The pay of about 2,500 employees was adjusted manually.

“These actions prevented overpayment and underpayment situations from occurring and ensured that these employees received complete and accurate pay on January 12, 2023,” Ms McLaughlin wrote.

About 7,700 outstanding pay adjustments are of $50 or less. These will be reflected in the normal pay cycle ending January 26, she said.

The department reportedly expects the pay corrections will be complete after employees receive their January 26 pay and “has carried out ongoing and heightened system monitoring and testing activities following the correction of the technical issue.”

Source: Ottawa Sun

(Quotes via original reporting)

In Ottawa, an unspecified “technical issue”has affected the pay of thousands of municipal employees and Ottawa Police Service members, Ottawa Sun reports.

In a memo to Mayor Mark Sutcliffe, city council director Sharon McLaughlin said that regular payroll monitoring of the January 12 pay cycle alerted staff in the payroll, pensions and benefits department to the issue with employee deductions.

They reportedly took “immediate steps” to correct pay adjustments worth more than $50 before employees got their pay, Ms McLaughlin said in the memo released on January 24. The pay of about 2,500 employees was adjusted manually.

“These actions prevented overpayment and underpayment situations from occurring and ensured that these employees received complete and accurate pay on January 12, 2023,” Ms McLaughlin wrote.

About 7,700 outstanding pay adjustments are of $50 or less. These will be reflected in the normal pay cycle ending January 26, she said.

The department reportedly expects the pay corrections will be complete after employees receive their January 26 pay and “has carried out ongoing and heightened system monitoring and testing activities following the correction of the technical issue.”

Source: Ottawa Sun

(Quotes via original reporting)