Monthly Measures: The benefit of employee self-service portals Monthly Measures: The benefit of employee self-service portals

Monthly Measures: The benefit of employee self-service portals
31 Mar 2015

When used effectively, employee self-service helps increase productivity throughout the payroll process as well as increase the quality of employee personal data. Employees know their personal information and as such are in the best position to ensure their information is entered in a timely and accurate manner.

Why it’s important?

All employee personal data should be made available on the Employee Self-Service portal with functionality that allows them to view, enter and modify data. The more personal data employees can enter, the more time payroll resources have to work on more value added activities.

Strategic implications

Human resources usually leads the charge and creates a culture conducive to Employee Self-Service. The Employee Self-Service portal should contain all Human Resources and payroll information that can be viewed, entered or modified by employees.

For payroll, this includes banking data, tax data and in countries where it’s required, sick notes or statements. In order to ensure all employee types are capable of accessing the Employee Self Service portal, mobile technology should be in place and the portal needs to be available on the internet to ensure anytime, anywhere access.

Because many companies are just considering or deploying mobile technology, there is still a lot of room to increase the usage of Employee Self- Service. While most companies have Employee Self- Service available, strong policies and procedures are often not in place to encourage regular usage.

Our data does show those companies that have a high usage of Employee Self-Service are more productive, less transactional and have lower processing costs. For top performing payroll organisations, almost 70 per cent of employee personal data transactions are done through Employee Self-Service.

When we look at employee personal data transactions for each region, the gap to top performance is 24 per cent for the Americas Region, 45 per cent for the EMEA Region and 55 per cent for the APAC region. Needless to say, this is a big area for process improvement across the globe.

Felicia Cheek, Global payroll advisory programme practice leader and senior business advisor at The Hackett Group.

When used effectively, employee self-service helps increase productivity throughout the payroll process as well as increase the quality of employee personal data. Employees know their personal information and as such are in the best position to ensure their information is entered in a timely and accurate manner.

Why it’s important?

All employee personal data should be made available on the Employee Self-Service portal with functionality that allows them to view, enter and modify data. The more personal data employees can enter, the more time payroll resources have to work on more value added activities.

Strategic implications

Human resources usually leads the charge and creates a culture conducive to Employee Self-Service. The Employee Self-Service portal should contain all Human Resources and payroll information that can be viewed, entered or modified by employees.

For payroll, this includes banking data, tax data and in countries where it’s required, sick notes or statements. In order to ensure all employee types are capable of accessing the Employee Self Service portal, mobile technology should be in place and the portal needs to be available on the internet to ensure anytime, anywhere access.

Because many companies are just considering or deploying mobile technology, there is still a lot of room to increase the usage of Employee Self- Service. While most companies have Employee Self- Service available, strong policies and procedures are often not in place to encourage regular usage.

Our data does show those companies that have a high usage of Employee Self-Service are more productive, less transactional and have lower processing costs. For top performing payroll organisations, almost 70 per cent of employee personal data transactions are done through Employee Self-Service.

When we look at employee personal data transactions for each region, the gap to top performance is 24 per cent for the Americas Region, 45 per cent for the EMEA Region and 55 per cent for the APAC region. Needless to say, this is a big area for process improvement across the globe.

Felicia Cheek, Global payroll advisory programme practice leader and senior business advisor at The Hackett Group.