We are GPA Education Ltd, a company incorporated in England and Wales. Our company number is 8813217 and our registered office is at GPA Education Ltd, 26 St Mary’s Gate, Freshney Place, Grimsby, DN31 1LW. (“GPA Education Ltd” / “we”/ “our” / “us”).
- Learners/ System Users
- Customers & prospective customers
- Website visitors & online customers
- Newsletter/ marketing subscribers
- Suppliers, sub-contractors & freelancers
- Staff (and 3rd party personal data they provide)
- Prospective staff (job applicants)
Learners/ System users
In order to access GPA Education Ltd.’s complete training and other associated activities, users require a dedicated account. Having an account means GPA Education Ltd is storing the personal data you provide, and we further process this to determine training outcomes and retain certification records as well as analyse content and system usage, improve our products and services, and respond to support queries and evaluation comments. Where a learner has accessed or is allocated a GPA Education Ltd course, directly from GPA Education Ltd, GPA Education Ltd is the data controller. If your login details or training has been provided by a 3rd party (e.g., your employer, another training organisation, or a GPA Education Ltd reseller) then they will be joint data controller, along with GPA Education Ltd where applicable and have access to and will be processing your personal data. Should you require any further information you should contact them directly. If you are unsure who to contact GPA Education Ltd please email firstname.lastname@example.org.
Where a third party has provided system access, and no GPA Education Ltd content is allocated to the user, then GPA Education Ltd is a data processer, and the relevant 3rd party sole data controller.
GPA Education Ltd retains learning records ad infinitum, under its commitment to lifelong learning, to enable us to provide information on what a learner has studied and achieved, i.e., name, courses studies, test results etc.
Customers & prospective customers
GPA Education Ltd use Insightly to manage our business development and account management activity. All customers and prospective customers have a record with this CRM database. For customers we process this data for us to meet out contractual obligations, for prospective customers our condition for processing is legitimate interest.
Website visitors & online customersWhen you place an order with us on our website, we will ask you to provide certain personal information, for example:
- your name, company, job title
- your email address.
Your personal information will then be used by us to provide you with the services you ordered and to communicate with you regarding the provision of those services. We also monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual.
Data Retention & Destruction
UK GDPR Article 5(1)(e) about storage limitation specifies that personal data shall be kept for no longer than is necessary for the purposes for which the personal data are processed. The default standard retention period is 6 years. GPA Education Ltd have an agreement with a third party to manage our data processing, storage, and destruction of records. The company is compliant with UK GDPR, DPA 2018 and HMG Offshoring Policy.
GPA Education Ltd will ensure that all backups and copies are included in the destruction of records, that any confidential documentation and data is stored within a locked, secure, receptacle (with separate receptacles for paper and electronic media). Our contract ensures that the receptacles are emptied and shredded in a timely, secure, manner and a certificate of data destruction is provided.
When using our webchat and online training services we will keep a record of the conversation. We do this so that we have an accurate record of your experience with us and for monitoring, training, and quality control purposes. We collect some of this data using cookies (based upon the International Chamber of Commerce UK Cookie Guide: strictly necessary, performance, functionality, targeting and marketing).
Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device. Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled to purchase or access online courses and materials.
Our website currently uses the following cookies: Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie to evaluate our use of our website and compile reports on user activity. This cookie expires after two years. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Newsletter/ marketing subscribersWhen you fill out a webform to sign up to a newsletter, download a resource, or enquire about a product, we may ask you to provide certain personal information, including your:
- email address.
- job title & the organisation you work for; and
- telephone number.
Staff (and 3rd party personal data they provide)
Where staff provide 3rd party personal details to GPA Education Ltd, for the purposes of being an employment reference, emergency contact, or beneficiary of employment related benefits, these details are used for that purpose only, and processed under legitimate interests.
Prospective staff (job applicants)
Should you apply for an advertised job vacancy, either directly or through a recruitment agency or other 3rd party, we will process your data solely for this purpose. We hold all applications on file for a period of 6 months and may contact applicants regarding other similar opportunities potentially of interest that become available within this time.
Suppliers, sub-contractors & freelancers
Personal data provided by suppliers is only used for purposes related to the supply of goods or services for which we have contracted.
Our Advertising Partners
Personal DataHow do we safeguard your personal data?
Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance all relevant Data Protection Legislation. Our systems are protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction, and damage.
Please note that we may need to disclose your personal information where we:
- are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
- need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.
The UK GDPR provides you with the following rights:
The right of access
You can ask us to confirm that we process your personal data and provide access to and copies of the information we hold about you by contacting email@example.com. We will process your request to access your information and provide this information to you free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge if you request more than one copy of the same information. We will provide the information you request as soon as possible and in any event within one month of receiving your request unless there are extenuating circumstances. If we need more information to comply with your request, we’ll let you know.
If you believe personal data, we hold about you is inaccurate or incomplete, or any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact firstname.lastname@example.org.The right to erasure
In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:
- where we no longer need your personal data for the purpose for which we collected it.
- where we have collected your personal data on the grounds of consent, and you withdraw that consent.
- where you object to the processing and we don’t have any overriding legitimate interests to continuing processing the data.
- where we have unlawfully processed your personal data (i.e., we have failed to comply with UK GDPR).
- where the personal data must be deleted to comply with a legal obligation; and
- where the personal data we process relates to the offer of online services to a child.
There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we’ll let you know. To request that your information is deleted, please contact email@example.com.The right to restrict / object to processing
In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data, but we don’t have to delete it. This right is available to you:
- if you believe the personal data, we hold isn’t accurate – we’ll cease processing it until we can verify its accuracy.
- if you have objected to us processing the data (see below) – we’ll cease processing it until we have determined whether our legitimate interests override your objection.
- if the processing is unlawful; or
- if we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.
- if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority.
- direct marketing purposes (including profiling); and/or
- for the purposes of scientific or historical research and statistics.
To object, you must have grounds for doing so based on your situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise, or defence of legal claims. If you wish to restrict or object to the processing of your information, please contact firstname.lastname@example.org.The right to data portability
You have the right to ask us to provide your personal data in a structured, commonly used, and machine-readable format so that you can transmit the personal data to another data controller. This right only applies:
- to personal data you provide to us.
- where processing is based on your consent or for performance of a contract (i.e., the right does not apply if we process your personal data on the grounds of legitimate interests); and
- where we carry out the processing by automated means.
For further information on these rights or should you wish to lodge a complaint with the Information Commissioner’s Office, as is your right, you can do by contacting the ICO directly via one of the options on their website https://ico.org.uk/global/contact-us/.