The impact of COVID-19 on the payroll outsourcing market & the importance of digitisation for payroll processing

TMF Group has partnered with the Global Payroll Association to bring you the TMF Group and GPA Symposium 2020, an online conference designed to share our views on the impact of COVID-19 on the payroll outsourcing market and the importance of digitisation for payroll processing


Download the slides from this session here. 


TMF Group has partnered with the Global Payroll Association to bring you the TMF Group and GPA Symposium 2020, an online conference designed to share our views on the impact of COVID-19 on the payroll outsourcing market and the importance of digitisation for payroll processing.  

These are topics that have been all-important in the payroll arena this year. They will be explored across two 20 minutes presentations, followed by a Q&A session where participants will be able to share their thoughts and pose their burning question to the speakers.

Register today and join us on the TMF Group and GPA Symposium 2020.




The impact of COVID-19 in the payroll outsourcing market
Adele Ewing and Gary Wright, TMF Group

The Covid-19 pandemic may have altered and challenged business operations like never before. Even the best-laid Business Continuity Plans (BCP) are likely to be found lacking in the face of the huge disruption and uncertainty caused by the pandemic.

As a result, businesses across the globe are having to rethink their strategies fast, while HR and payroll teams must continue to keep up with the changing requirements to stay compliant, while helping employees adjust to a ‘new normal’ workplace.

A survey recently conducted by TMF Group in association with the American Payroll Association (APA) among their members, showed that companies that outsource their payroll function seem to be finding it easier to stay on top of, and implement, changes in rules and regulations. As one respondent commented; “We outsource, and do not foresee any issues.” while another said; “Because we partially outsource payroll, we do not have any issues.


Turning Payroll Operations digital: A human experience, powered by technology  
Adele Ewing and James Bertioli, TMF Group

The past decade has seen a rapid evolution and adoption of new technologies in every element of our lives. Whether we are ordering our lunch, travelling to work or purchasing our groceries life has changed for us all.

The world of payroll is no different, with increasing demands of Payroll professionals and employees alike, we are experiencing a rapid pace of change in how payroll teams’ function. This has given rise to a plethora of intelligent software solutions and disruptive technologies which seek to improve the payroll experience, many of which are now seen a ‘must haves’ to compete in the global payroll arena.

However, technology alone will not save the day. Major differences in legislation, culture and expectations exist across the world, so a balance needs to be struck between technology, local knowledge and the human touch which many people still require.

Join James Bertioli and Adele Ewing at the TMF Group and GPA Symposium 2020 to hear how TMF Group are evolving our teams in to ‘Digital Resources’ embracing technology whilst keeping human service at the heart of our operation.


Q&A Session

The question therefore is how will the payroll outsourcing market be impacted by this pandemic?

Adele Ewing – TMF Group’s Global Head of HR and Payroll Solutions-, and Gary Wright - Solution Lead – HR & Payroll at TMF Group, will share their views on this topic at the TMF Group and GPA Symposium 2020.


    Meet the presenters   

    Adele Ewing
    Global Head of HR and Payroll Solutions
    Adele joined TMF Group as Global Business Management Lead in 2019 to support the Chief Operating Technology Officer in developing strategy and running day to day operations. One year later she became the Global Head of HR and Payroll Solutions for TMF, thanks to her previous experience with NGAHR and BDO in delivering global payroll solutions to clients. Adele’s career has mainly focused on professional services, starting as a Chartered Accountant and then gravitating towards global corporate services with a key focus on client delivery. In recent years Adele has specialized in outsourcing HR and Payroll solutions in the UK market first and now she provides services to global clients across 100 + countries 



    Gary Wright

    Solution Lead – HR & Payroll
    Gary joined TMF Group as HR & Payroll Pre-Sales Lead in 2015 to support the Global Sales team. Gary now leads a team of HR & Payroll Solution Architects across all regions, ensuring TMF Group develops solutions to meet and exceed our clients’ expectations.

    Gary has worked in all facets of HR & Payroll for over 35 years and in the last 15 years he focused on Global HR & Payroll Solutions for complex multi-country clients. In particular, he aims at offering solutions that encompass all client’s requirements, ranging from delivery to technology/integration.

    He can leverage his experience gained at working across the industry as Global Solutions Lead for organisations such as HP, Ceridian & CGI.

    Gary is passionate about HR & Payroll and the added value that it brings to today’s organizations – considering both the employee experience and the data mining aspect of payroll related data.


    James Bertioli
    Global Head of Digital, Operations and RDCs at TMF Group 

    James joined TMF Group in 2014 and he currently leads our Digital, Operations and Regional Delivery Centre teams across the globe. His team partners with service delivery leaders to utilise digital tools and operational excellence techniques to improve client experience and reduce costs. His career started in EPM, a specialist HRP provider, and then he moved to EY Consulting to deliver strategic business change and technology programmes in the Private Equity, Power and Utilities and Healthcare sectors. Since joining TMF Group James held a number of operations and transformation roles, most recently as the COO for our Americas Region.

    James graduated from the University of Nottingham with a degree in Industrial Economics.