[UK] Asda bosses forewarned that payroll switch could trigger errors

In the UK, Asda bosses pushed ahead with an IT payroll system migration despite warnings that it could trigger a breakdown that would impact workers’ pay, Grocery Gazette reports.

Senior leadership at the supermarket giant were forewarned that the IT changeover could trigger the subsequent payroll glitch, which went on to affect 30,000 staff, leaving hundreds underpaid, according to The Telegraph.

Unions have reportedly called for billionaire co-founder Mohsin Issa to apologise for the payroll crisis, which began in March.

The IT problems caused further issues for a mid-April  payday when staff once again experienced under- and over-payments.

A senior Asda employee told the Telegraph that there had been “thousands and thousands of complaints”, saying, “We knew it was going to happen.”

In March, some stores managers were reportedly forced to make petty cash payments to affected employees. That situation was not expected to be repeated for April’s pay.

An Asda spokesman said, “The first payroll run with a large-scale systems migration rarely passes without any issues in any industry.

“For Asda colleagues, we unreservedly apologise to those impacted and continue to work with colleague representatives, including our unions, to rectify any outstanding issues – as a top priority.

“For the April payroll, Asda can confirm that the number of payroll queries was significantly reduced.”

Source: Grocery Gazette

(Link and quotes via original reporting)

In the UK, Asda bosses pushed ahead with an IT payroll system migration despite warnings that it could trigger a breakdown that would impact workers’ pay, Grocery Gazette reports.

Senior leadership at the supermarket giant were forewarned that the IT changeover could trigger the subsequent payroll glitch, which went on to affect 30,000 staff, leaving hundreds underpaid, according to The Telegraph.

Unions have reportedly called for billionaire co-founder Mohsin Issa to apologise for the payroll crisis, which began in March.

The IT problems caused further issues for a mid-April  payday when staff once again experienced under- and over-payments.

A senior Asda employee told the Telegraph that there had been “thousands and thousands of complaints”, saying, “We knew it was going to happen.”

In March, some stores managers were reportedly forced to make petty cash payments to affected employees. That situation was not expected to be repeated for April’s pay.

An Asda spokesman said, “The first payroll run with a large-scale systems migration rarely passes without any issues in any industry.

“For Asda colleagues, we unreservedly apologise to those impacted and continue to work with colleague representatives, including our unions, to rectify any outstanding issues – as a top priority.

“For the April payroll, Asda can confirm that the number of payroll queries was significantly reduced.”

Source: Grocery Gazette

(Link and quotes via original reporting)