Monthly Measures: Ensuring you have the skills to optimise automation Monthly Measures: Ensuring you have the skills to optimise automation

Monthly Measures: Ensuring you have the skills to optimise automation
31 Jul 2015

About the metric

As companies continue to leverage technology and automate routine processes, there is a need to ensure payroll staff possess the skills necessary to augment automation. However, in order to do that, we must clearly identify and understand the gaps between automation and augmentation.

Why it’s important

Most savvy payroll leaders have a vison and strategy for the payroll process. Ironically, they know where they want to go and how they plan to get there, but less than 50% know what skills payroll staff need to develop to ensure they can execute according to the vision. That’s because most do not perform skills and assessments to assist with targeted training and development of payroll staff.

Strategic implications

Although training is important, it is not enough to offer training for the sake of training. The best investment in training is when it is targeted to develop specific needs that benefit both the individual and the organisation.

This can only be achieved when a comprehensive payroll strategy has been determined, gaps have been identified and skills assessments have been performed. Payroll leaders with this type of insight are better positioned to get budget approval for training as well as partner with human resources to make more informed hiring decisions.

So the question is does your payroll strategy include skills and talent? Do you know what skills and talent are necessary to meet the objectives of your payroll strategy? Have you performed skills assessments for all of your staff?

If you have, are training plans in place to develop individual gaps that have been identified? Finally, if you do not believe you can move payroll to the next level with your current staff, what do you need to do to feel more comfortable? It may be time for you to consider benchmarking to see how your payroll skills and talent strategy compares to that of other companies

Almost 50% of top performers perform skills assessments for all payroll staff. As payroll leaders develop their payroll strategy, not focusing in this area will limit their ability to leverage staff augmentation with process automation…

Felicia Cheek, global payroll advisory programme practice leader
and senior business advisor at The Hackett Group

About the metric

As companies continue to leverage technology and automate routine processes, there is a need to ensure payroll staff possess the skills necessary to augment automation. However, in order to do that, we must clearly identify and understand the gaps between automation and augmentation.

Why it’s important

Most savvy payroll leaders have a vison and strategy for the payroll process. Ironically, they know where they want to go and how they plan to get there, but less than 50% know what skills payroll staff need to develop to ensure they can execute according to the vision. That’s because most do not perform skills and assessments to assist with targeted training and development of payroll staff.

Strategic implications

Although training is important, it is not enough to offer training for the sake of training. The best investment in training is when it is targeted to develop specific needs that benefit both the individual and the organisation.

This can only be achieved when a comprehensive payroll strategy has been determined, gaps have been identified and skills assessments have been performed. Payroll leaders with this type of insight are better positioned to get budget approval for training as well as partner with human resources to make more informed hiring decisions.

So the question is does your payroll strategy include skills and talent? Do you know what skills and talent are necessary to meet the objectives of your payroll strategy? Have you performed skills assessments for all of your staff?

If you have, are training plans in place to develop individual gaps that have been identified? Finally, if you do not believe you can move payroll to the next level with your current staff, what do you need to do to feel more comfortable? It may be time for you to consider benchmarking to see how your payroll skills and talent strategy compares to that of other companies

Almost 50% of top performers perform skills assessments for all payroll staff. As payroll leaders develop their payroll strategy, not focusing in this area will limit their ability to leverage staff augmentation with process automation…

Felicia Cheek, global payroll advisory programme practice leader
and senior business advisor at The Hackett Group